Course Description
This qualification reflects the role of individuals in a variety of entry-level Business Services job roles. It also reflects the role of individuals who have not yet entered the workforce, and are developing the necessary skills in preparation for work.
These individuals carry out a range of basic procedural, clerical, administrative or operational tasks that require self-management and technology skills. They perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.
Possible Employment Outcomes
Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:
- Junior Administration Assistant
- Junior Customer Service Officer
Entry Requirements
- Suitable Language and Numeracy Skills
- A Unique Student Identifier
- A computer or laptop with internet access
Delivery Mode
Online via Zoom, One Day per Week
Duration/Volume of Learning
This program is a full-time course completed over a period of 6 months. A student may take up to 12 months to complete the course. The AQF Volume of Learning for a Certificate II Qualification is 1200-1400 hours.
Location
Online, Greenacre, Beenleigh and various locations in Sydney and Brisbane
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Units
| Unit Code | Unit Title | Core / Elective |
|---|---|---|
| BSBCMM211 | Apply communication skills | Core |
| BSBOPS201 | Work effectively in business environments | Core |
| BSBPEF202 | Plan and apply time management | Core |
| BSBSUS211 | Participate in sustainable work practices | Core |
| BSBWHS211 | Contribute to the health and safety of self and others | Core |
| BSBPEF201 | Support personal wellbeing in the workplace | Elective |
| BSBTEC202 | Use digital technologies to communicate in a work environment | Elective |
| BSBOPS203 | Deliver a service to customers | Elective |
| BSBPEF101 | Plan and prepare for work readiness | Elective |
| BSBTWK201 | Work effectively with others | Elective |
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